Terms of Service
1. Agreement to Terms
By accessing or using the Wilcoe website (wilcoe.com) and any related services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our website or engage our services.
2. Services
Wilcoe provides marketing strategy, brand positioning, demand generation, and related consulting services for businesses. The specific scope, deliverables, timeline, and fees for any engagement will be defined in a separate Statement of Work (SOW) or service agreement signed by both parties.
3. Client Responsibilities
Clients agree to provide timely access to information, assets, and approvals necessary for Wilcoe to perform the agreed-upon services. Delays caused by the client may result in adjusted timelines and, where applicable, additional fees as outlined in the relevant SOW.
4. Payment Terms
Payment terms, including fees, billing schedule, and accepted methods, will be specified in each engagement's SOW. Unless otherwise agreed, invoices are due within 30 days of receipt. Wilcoe reserves the right to pause work on overdue accounts.
5. Termination
Either party may terminate an engagement with 30 days' written notice. Upon termination, the client is responsible for payment of all services rendered through the termination date. Any pre-paid but undelivered services will be refunded on a pro-rata basis, less any costs already incurred.
6. Limitation of Liability
Wilcoe's total liability for any claim arising from an engagement shall not exceed the total fees paid by the client for that engagement during the 12 months preceding the claim. Wilcoe shall not be liable for any indirect, incidental, consequential, or punitive damages, including lost revenue, lost profits, or loss of business opportunity.
7. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Privacy Policy
1. Information We Collect
We collect information you provide directly, including:
- Contact information: name, email address, phone number, and company name when you submit a form or book a call.
- Project details: budget range, project descriptions, and service preferences shared through our inquiry forms.
- Communications: messages, feedback, and correspondence you send to us.
2. Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and referring URL
- UTM parameters and advertising click identifiers (GCLID, FBCLID, MSCLKID)
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and deliver requested services
- Send booking confirmations and case study materials you request
- Improve our website, content, and service offerings
- Analyze marketing campaign performance and attribution
- Comply with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Service providers: trusted third-party tools (e.g., form processing, email delivery, analytics) that help us operate our business, bound by confidentiality agreements.
- Legal requirements: when required by law, subpoena, or to protect our rights and safety.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us at team@wilcoe.com.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise any of these rights, contact us at team@wilcoe.com. We will respond within 30 days.
7. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Intellectual Property
1. Wilcoe Materials
All content on this website, including text, graphics, logos, icons, images, audio, video, and software, is the property of Wilcoe or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
2. Client Work Product
Unless otherwise specified in a signed SOW, ownership of deliverables transfers to the client upon full payment. Wilcoe retains the right to display completed work in portfolios, case studies, and marketing materials unless a non-disclosure agreement states otherwise.
3. Third-Party Assets
Where third-party assets (stock photography, fonts, plugins) are used in client deliverables, licensing terms and any associated costs will be disclosed and agreed upon in the SOW. Clients are responsible for maintaining valid licenses for third-party assets after project completion.
4. Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from this website without prior written consent from Wilcoe.
Disclaimer
1. No Guaranteed Results
While we are committed to delivering high-quality strategy and execution, marketing outcomes depend on numerous factors beyond our control, including market conditions, competitive landscape, client implementation, and audience behavior. Past results and case studies presented on this site do not guarantee future performance.
2. Website Accuracy
We make reasonable efforts to ensure the information on this website is accurate and current. However, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. Information is provided "as is" without warranty of any kind.
3. External Links
This website may contain links to third-party sites. We are not responsible for the content, privacy practices, or availability of external websites. Inclusion of a link does not imply endorsement.
Contact
For questions about these policies or to exercise your data rights, contact us:
Email: team@wilcoe.com
Website: wilcoe.com